We bought a beautiful custom DreamSofa recently and had some issues regarding the fabric. Karla handled our issue in the most polite, pleasant, kind and helpful manner. She went above and beyond to connect us to the correct department and stuck with it until we were very satisfied with the resolution. This company overall has top notch customer service with a very responsive staff. Karla is truly a shining example of what excellent customer service looks like and she is a huge asset to DreamSofa.
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