Review Time
I've been living with my sofa for about 2 months now. The fabric and color are fabulous; something I never would have found at a store near me. The quality of manufacture, so far, appears first rate.
Just after the delivery men had left, I had a bit of a meltdown. I had apparently misconstrued the stated measurements of the seat depth (I would encourage anyone buying online to speak to someone in person before you place your order).
Kudos to Clyde in customer service for advocating for a satisfactory solution! It's so unusual, these days, to find a person who is actually versed in all aspects of the business they represent. Clyde navigated the situation professionally and empathetically with a concise understanding and evaluation of my needs. He was able to expedite a solution with no additional charge to me. Ever so grateful that I can now fully enjoy my DreamSofa!
Purchased a Brussels sleeper in Hepburn Apricot. The sofa that was delivered looks very little like the photographs or renderings on the website that buyers are supposed to make their orders from. The specific complaint is the detailing along the seatback. The photos on the site show deep darting, and well defined decorative lines. The sofa that showed up does not have those well defined details. In fact, they’re almost imperceptible which gives the sofa a cheap look which is a shame because the sofa was certainly not cheap.
The sofa is brand new, but the Hepburn fabric does not give the impression that it is going to be durable long-term.
Sofa also took more than a month longer than I was originally told when I made the order.
I would certainly not purchase anything from this company again, and recommend others to be very careful with their selections.
Like many, I was extremely tentative about ordering a custom piece without having the ability to see and sit on it beforehand. However, I am so happy that I took the plunge!
From start to finish, our designer Ryan was remarkable! Having sensed that I needed a little bit of hand holding during the process, he went out of his way to give me the confidence that I needed to complete the order.His assistance in answering questions timely, sending loads of fabric swatches, and giving sound advice on sofa options, helped me narrow it down to the perfect choice for our space.
I ended up ordering the Landon 3 piece sectional sofa with the 42 inch deep-Plush cushions. The Lingo porcelain turned out to be the perfect light beige/cream color with absolutely no undertones. At first sight, you can tell that it is a high end quality piece of furniture and it is extremely comfortable.
The white glove delivery was worth the extra expense and Ryan and his team made sure it arrived in time before we were leaving for vacation.
I will absolutely order from Dream Sofa in the future and certainly recommend it to family and friends!
I’ve had the sofa a little over 30 days. We’re a family of 5 with 3 kids in sports, 7 days a week. We’re all in great shape with no one in our household near 200 pounds (for context). We’re rarely home. We bought every upgrade possible and spent about $6000 on our sofa. Cushions are already sagging, wearing unevenly and flattening out drastically. Very disappointed.
ordered my sofa on August 25, and was told it would be 4-6 weeks for completion/delivery. I am now entering my ninth week, and still have no sofa. I do not receive any information on the progress unless I reach out to them. three weeks ago I was told my order would be a priority and someone was assigned to my order to personally monitor it.........that has not happened. the latest was last Thursday when I was contacted by the shipper letting me know I would receive it either Sunday, Tuesday, or Wednesday. it is the latter end of Wednesday, and I have not heard a peep (since that last Thursday call). very disappointing customer service with this company***UPDATE*** Dream Sofa claims my sofa is finished and in the Delivery Drivers hands. The Delivery Driver claims he tried to pick it up, and it isn't ready. Somebody is lying to me here. JUST BE HONEST AND UPFRONT WITH THE CUSTOMER. Good or bad, the truth will be accepted. but when you start lying or placing the blame elsewhere, you lose me and anyone I know as a customer!
Edited 10/14: the company contacted me after this review. They rapidly resolved the shipping issue and offered a partial refund. The sofa was delivered less than a week after my post. And the sofa is AWESOME: sturdy, well-made, pretty, comfortable. So, I am changing my rating from 1 to 5. I do recommend this company. Ordered in June. Company says it shipped in September. It is now October and still they have not given me a delivery date. They send very polite emails saying they will resolve it. But, it is not resolved.
Our custom sectional fits our living room perfectly and looks fantastic. It's the most comfortable sectional I ever bought. The responsiveness from the team made the whole process easy and hassle-free. The materials feel durable, and we’re very happy with the final product.
We bought a beautiful custom DreamSofa recently and had some issues regarding the fabric. Karla handled our issue in the most polite, pleasant, kind and helpful manner. She went above and beyond to connect us to the correct department and stuck with it until we were very satisfied with the resolution. This company overall has top notch customer service with a very responsive staff. Karla is truly a shining example of what excellent customer service looks like and she is a huge asset to DreamSofa.
We were able to custom-design a beautiful sofa that fit perfectly in our place, just as we had envisioned. Custom length, the exact color we were looking for in a shade of purple. The sofa arrived on time, even with tariffs, and the price was very competitive compared to other sofas. Outstanding customer service, and the team kept us informed throughout the process.
I purchased a sofa from DreamSofa. The customer service from designing (with Ryan) and post-order help (with Clyde) was exceptional. When my sofa arrived, one of the legs unfortunately arrived damaged from transport. However, DreamSofa made sure that things were done right and hired someone to come repair it and also compensated me additionally for the damage. Really happy with the sofa and service
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