We had to cancel our plans because one of our members suffered a major injury and could not make the trip-orders from his doctor. We did sign a contract and also did not take out travel insurance, but truly believed that an exception would be made for us. We offered to "move" our reservation to a later date and did not ask for a refund. The company, represented by Jane DeVoe and her sales manager Chuck, refused to offer any kind of recompense. The comment was that the boat could not be rechartered because of the short notice. Perhaps the accident should have been planned for an earlier date. This particular boat shows only 1 night of charter for the rest of 2026! It would seem to us that Dream Yacht Charter could have easily found a way for us to come at a later date-no commissions were lost nor did the company acutally "lose" any funds. In fact, they saved the expense of cleaning the boat. Being in the travel business and owning a wine distribution company gives me a different perspective on high levels of customer service than was demonstrated by this company. Their website touts great customer service as an asset and character of the company. Shame on them!
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Dream Yacht Charter: Find, Book & Sail Your Dream Yacht
