Review Time
We had DYC’s Jeanneau SO350 “Antidote” for 10 days at beginning of Feb out of Antigua. I picked her, and paid the premium rate, because she is less than 2 years old so should be in great condition. First fault I spotted was the anchor chain had been misaligned over a guide roller that it should have gone under. “That’s how it is meant to be” was the first response till I insisted they correct it. If I hadn’t spotted that we would have been in a bay that evening unable to drop the anchor!!! Next, the oars in the dingy didn’t fit the rowlocks so, when the outboard failed, it was impossible to row properly. The heads back-flowed constantly (faulty Jockey Valve) so had to be pumped out every hour. Handing back I gave them a list of 14 items that needed repair or were plain unsafe. I’ll let you draw your own conclusions.
We had DYC’s Jeanneau SO350 “Antidote” for 10 days at beginning of Feb out of Antigua. I picked her, and paid the premium rate, because she is less than 2 years old so should be in great condition. First fault I spotted was the anchor chain had been misaligned over a guide roller that it should have gone under. “That’s how it is meant to be” was the first response till I insisted they correct it. If I hadn’t spotted that we would have been in a bay that evening unable to drop the anchor!!! Next, the oars in the dingy didn’t fit the rowlocks so, when the outboard failed, it was impossible to row properly. The heads back-flowed constantly (faulty Jockey Valve) so had to be pumped out every hour. Handing back I gave them a list of 14 items that needed repair or were plain unsafe. I’ll let you draw your own conclusions.
We had to cancel our plans because one of our members suffered a major injury and could not make the trip-orders from his doctor. We did sign a contract and also did not take out travel insurance, but truly believed that an exception would be made for us. We offered to "move" our reservation to a later date and did not ask for a refund. The company, represented by Jane DeVoe and her sales manager Chuck, refused to offer any kind of recompense. The comment was that the boat could not be rechartered because of the short notice. Perhaps the accident should have been planned for an earlier date. This particular boat shows only 1 night of charter for the rest of 2026! It would seem to us that Dream Yacht Charter could have easily found a way for us to come at a later date-no commissions were lost nor did the company acutally "lose" any funds. In fact, they saved the expense of cleaning the boat. Being in the travel business and owning a wine distribution company gives me a different perspective on high levels of customer service than was demonstrated by this company. Their website touts great customer service as an asset and character of the company. Shame on them!
We chartered a Bali Catamaran out of Raiatea. It was excellent. The staff was wonderful, the boat was great, and the whole experience was perfect. This is my 5th time chartering with Dream Yacht Charters and I plan to take another trip with them again soon. Thank you!
A curate's egg of a charter. The base team did their best, but were badly restricted by penny-pinching further up the chain I feel. The boat, a Dufour 36, had a seaworthy hull, a reliable and economic engine, and a good galley and heads. The biggest problem was a cracked capshroud bottle screw, a major safety failing that should have been spotted during an inspection. We had to return to base for replacement which cost us a good day of our holiday. (It was admitted that this was not our fault.) The second issue was the self-tacking foresail. These are hard to furl neatly in a flat calm and impossible in any wind. Unfortunately the top turns blew out and destroyed the sail, costing us our large insurance excess. (Not taking out extra extra cover is a mistake I have not made before and won't make again.) Other annoying defects included: - unreliable chart plotter (kept locking up & needed rebooting) - unreliable depth sounder seeing shallows- rudder lock inoperative
An unsafe bareboat from Kos. A damaged boat with bow thrusters not operating. The boat was not fit for the high winds and departure was delayed whilst we arranged a professional skipper at our cost. Promises of rebate for failed early departure and lost day came to nothing. Book with them at your heightened risk
Boat was ok, not particularly luxurious, but then after the trip - I've had to wait more than 3 weeks to get my security deposit back. Terrible customer service, no accountability, absolutely horrible experience to have to chase them for getting my money back for what should be a standard operating procedure. Avoid if you can.
shoddy boat was given they said what we paid for was in an accident and totaled. the day we were to take our week long trip, we had no choice but to go out on a substandard smelly boat. they said they will address it when we return, nothing they could do.Customer service was the worse, SEYCHELLE CASTASTOPHE. NEVER USE THESE PEOPLE. YOU WILL BE SORRY.
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