drei.at

1.3
1.3 Based on 21 reviews

...

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Gab_Le_Caribou
Misinformation and horrible service

. I ordered tariff + mobile phone online. After an extensive back and forth messaging to prove who I am and where I live, my order was accepted, I was promised quick delivery. After a week of nothing happening, I contacted the customer support via email - no answer. Again after a few days - no answer. I finally got an answer on their Facebook page and I was told it's late because the phone I ordered wasn't delivered to them yet and I just need to be patient. I asked for a different phone - none was available at the moment (even though the webshop had different info). A few days pass and I receive an email that the desired phone will no longer be delivered and my order was cancelled. So the webshop had the wrong info, the customer service could not provide info and then oops - no longer available. Needles to say I am disappointed and angry and would not ever in my life recommend this company

1
Date of experience: Dec 19, 2023

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