I have been charged for a product that has not been sent. My multiple emails have gone unanswered. I reached out via the chatbot three weeks ago with no reply. The phone support is chaotic, with 45-minute waits, and when I finally got through, I received little assistance. I've requested a refund several times but have been ignored. This service has deteriorated, and I've lost £268 with no product delivered or refund issued after a month of trying to contact them. It's frustrating to keep reaching out without any resolution. I used to be a loyal customer for two years, but I will not return.
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