After being on Mounjaro for 7 months I decided to use Dr Franks. Big mistake!!! When trying to inject my second weeks dose my pen wouldn’t budge forming a little balloon at the top which consequently popped. I immediately contacted them. Was told to send it back and now they are saying it’s user error and excessive force was used. When I complained it was escalated. It’s been a week and I’m yet to hear back. If this was my first pen ever I could say ok maybe it was me but after almost 8 months I’m pretty familiar and comfortable using them. I am disgusted at the way they have dealt with this and would 100% say “Stay away”. To them it’s a pen and paper£163 in their pocket. To me it’s sacrificing and going without things I need just so I can have the surgery I need.
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