I used to be a loyal customer for years, even part of their affiliate program. They were great until I encountered an issue. I received what seemed to be moldy product. They included a large humidity pack in a small bag, and the buds smelled off. I requested an exchange, but they said I was outside of their exchange window. It took about three weeks for the package to arrive, leaving little time to assess the product. Despite my previous loyalty, they dismissed my concerns and even cancelled my recent order without explanation, citing risk concerns. I feel let down and will no longer promote them. I'm considering legal action if the product is indeed moldy. I recommend avoiding them and choosing a more reliable company.
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