Review Time
I would rate this experience as zero stars if that were an option. I placed an order on January 5th and received an email confirming my order. Now, on January 15th, my package is still showing as "shipping label has been created". This is completely unacceptable. I'm requesting a full refund and am unsure how that will turn out. While the support team has replied to my emails, they've only offered apologies without any clear explanations.
What went wrong repeatedly? The delivery service is inadequate. They provide excuses and blame the postal service. Initially, I believed them. To test their reliability, I ordered from another nearby distributor, which arrived in just 5 days, while my order from this company is still missing after being placed a week later on December 14th. Now, on December 27th, approaching the 28th, it remains unfulfilled. They've lost a loyal customer who previously spent a lot with them. Clearly, they don’t prioritize customer satisfaction, as no action was taken. So, farewell to this service; I will share my experience and take my business elsewhere. Another provider offered a better product and delivered in just 5 days, not two weeks. Their poor customer service has cost them my trust.
What went wrong time and again? Their delivery service is terrible. They offer excuses and blame the postal system. I initially trusted them. However, after conducting a test by ordering from another nearby distributor, I found that my order from this company is still missing after being placed a week later on December 14th. Today is December 27th, nearing the 28th, and it still hasn't arrived. They've lost a previously loyal customer who spent significantly with them. It seems they don't care about customer satisfaction, as no resolution was offered. So, goodbye to this service; I will be spreading the word to avoid ordering from them and will choose a company that truly cares. Another provider delivered a better product in just 5 days, not two weeks. Their poor customer service has cost them my business.
It's been almost three weeks since I placed my order, and the shipping service still hasn’t received the package. I understand it's December, but this is unacceptable. Shipping has never been this poor; while the package will eventually arrive and the product will be mediocre at best, I can't find another option for their products since I'm in the UK. Claims that it's a scam are false; they are simply very bad at shipping.
We've ordered from this service more than ten times and have always received our orders correctly. Yes, shipping times can be very misleading, but we’ve always received our items within 15 days, and we're located far away. I’ve also consistently received prompt email responses from customer service.
I placed a $70 order with them. After three days, I received an email from the shipping service stating that a shipping label was created, and they would provide a delivery date once they received the package. Now, 13 days later, the service still hasn't received it. My payment was processed the same day I got the shipping label notification. I attempted to contact customer service multiple times, but no one answered. This business feels like a scam, and I will never order from them again.
This is one of the worst customer service experiences I've ever had! It’s been 6 days with no updates. I contacted the shipping service, and they said they haven't received any packages yet. No response to my emails or calls. This business is extremely disappointing.
I used to be a loyal customer for years, even part of their affiliate program. They were great until I encountered an issue. I received what seemed to be moldy product. They included a large humidity pack in a small bag, and the buds smelled off. I requested an exchange, but they said I was outside of their exchange window. It took about three weeks for the package to arrive, leaving little time to assess the product. Despite my previous loyalty, they dismissed my concerns and even cancelled my recent order without explanation, citing risk concerns. I feel let down and will no longer promote them. I'm considering legal action if the product is indeed moldy. I recommend avoiding them and choosing a more reliable company.
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