I would rate this experience as zero stars if that were an option. I placed an order on January 5th and received an email confirming my order. Now, on January 15th, my package is still showing as "shipping label has been created". This is completely unacceptable. I'm requesting a full refund and am unsure how that will turn out. While the support team has replied to my emails, they've only offered apologies without any clear explanations.
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