Our experience with D.R. Horton started off well we thought we had found our dream home in Ridgedale Heights in Johnston IA, we were excited to be able to move into a brand new beautiful home however, on our second walkthrough we noticed a concerning amount of imperfections within the finish of the house... like the cabinets in the kitchen were damaged they had scratches all over them and they even attempted to paint over some of the damage, however, you could see the uneven paint color and the backsplash was improperly placed it was uneven and the grout was coming off the counters weren't aligned with the wall this was just the kitchen in the upstairs bedrooms all the carpet was cut short of the base and you could easily see the gap between the base and the carpet the tiles in the bathroom and laundry room was crooked and the door frames were too short from the floor so you could see under the doors they were also uneven and mostly all the doors had some sort of damage scratches, bumps, etc. even the front door wouldnt properly close the most important door in the house didnt even work properly. We wanted to back out from purchasing the home as we did not feel comfortable purchasing it we talked to the D.R. Horton representative to cancel the contract by this point we had already given them a 5,000 dollar check for them to finish the basement after bringing up these issues we were told we had to talk with contractors to walk with them throughout the home and explain to them why we were backing out we were also told that after we met with these contractors that we would have a 5,000 dollar check refunded they did NOT start any work on the basement so our money was still in their hands once we had explained to the contractor's everything they AGREED with us that the house was IMPROPERLY FINISHED and STILL REFUSED TO REFUND OUR 5,000 dollars we felt like they were obligating us to buy a 400,000 dollar home with an awful finish they told us everything we had an issue with was fixable however if the visible finish is horrific imagine the inside of these homes its not something a person buying a brand new home should have to deal with thats the entire point of buying a new home not having to deal with any maintenece within the house and why as a buyer should I have to tell them how to properly finish a brand new home. It was very stressful having to restart the buying home process after being absolutely robbed of 5,000 dollars of our hard-earned money.
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