This service is remarkably incompetent. My appointment was arranged very quickly, but it was only a brief 60-90 second video call with a doctor. I specifically requested a referral for a "transvaginal-pelvic ultrasound". The doctor rushed through the conversation and then abruptly asked if there was anything else. I reiterated my need for the referral covering transvaginal, pelvic, and abdominal pain. She just said, "Okay, goodbye, then!" A few days later, I received a referral that only mentioned a transvaginal ultrasound, with nothing for the pelvic or abdominal scans. I spent over 8 hours trying to contact imaging centers, who informed me that the referral would not suffice for my needs, and I attempted to reach the service multiple times via email. Their online comment form is non-functional, and their support app only offers AI responses that keep stating, "It may be hours before your doctor can respond. I will inform you when they do." As I am on a business trip, I have limited time to complete the necessary scans, and this has been a significant waste of my time. There was no acknowledgment or apology for wasting my hours, either through the app or email. I cannot recommend this service to anyone. It’s absurd that it takes only minutes to take someone's payment, yet hours and hours to hope for a response, especially when the mistake was theirs in the first place. Truly incompetent.
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