I have made purchases on the platform multiple times. I tried using a promo code for a gift with purchase that was sent via newsletter, but it didn’t work. After reporting the issue via email, the representative followed up with me to troubleshoot. Even though the problem persisted, she kept checking in until the technical issue with the promo code was resolved. Although it took longer than anticipated, I appreciated the consistent updates regarding the resolution. I will definitely shop online again.
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