Review Time
I have made purchases on the site three times. Recently, I tried to use a promo code for a gift with purchase that I received via newsletter, but it didn't work. I emailed to report the problem, and a representative named Madeline K reached out to help. Even when the issue continued, she kept checking in until she could confirm that the technical glitch with the promo code was fixed. Although it took longer than I expected to resolve the issue, I appreciated her consistent follow-up. I will definitely shop online with the company again.
I have made purchases on the platform multiple times. I tried using a promo code for a gift with purchase that was sent via newsletter, but it didn’t work. After reporting the issue via email, the representative followed up with me to troubleshoot. Even though the problem persisted, she kept checking in until the technical issue with the promo code was resolved. Although it took longer than anticipated, I appreciated the consistent updates regarding the resolution. I will definitely shop online again.
I wanted to express my sincere gratitude. As of today, the replacement has safely arrived. I am truly impressed with the outstanding support from the customer service team. They handled my case with great professionalism and patience. Although it took some time to resolve, they kept me informed and ensured everything went smoothly. Their communication was clear and reassuring throughout. I deeply appreciate their efforts and care. Thank you for the wonderful service!
I received my first order with the help of the support team, and I’m very pleased with the service! The packaging was tidy, and the products are of excellent quality. A special thanks to the representative for addressing all my questions. Highly recommend!
The representative was very attentive and responsive to my inquiries. I mistakenly attached the wrong documents, and she was patient while I corrected and resubmitted them. This was my first time reaching out to a company, and I’m impressed with how well my issue was handled. It makes me appreciate the brand even more. I love their products and am very satisfied with their customer service.
I ordered my second bottle of perfume, and it seems it will be the last. The item arrived damaged: the bottle was unglued from its base. I contacted customer service and sent photos to ask how to proceed. Initially, I had to wait a week for an 'internal investigation' (which seemed unnecessary). Eventually, I was informed that I could keep the faulty item and choose another or request a refund. I opted for a refund on 20/11, and since then, there has been no update. When I inquired about the refund, I was told it could take up to 15 days. It's frustrating, as transfers within the EU usually occur within two days. After nearly a month, I'm still without the product and the money. This is unacceptable for a luxury brand. The process should be better organized.
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