I have made purchases on the site three times. Recently, I tried to use a promo code for a gift with purchase that I received via newsletter, but it didn't work. I emailed to report the problem, and a representative named Madeline K reached out to help. Even when the issue continued, she kept checking in until she could confirm that the technical glitch with the promo code was fixed. Although it took longer than I expected to resolve the issue, I appreciated her consistent follow-up. I will definitely shop online with the company again.
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