I ordered a bag that was advertised as half price during a sale, paying $60 for it. The company seemed reputable with a local address, so I expected no issues. However, it took weeks for the bag to arrive, only to find out it was shipped from overseas. When it finally got here, the quality was disappointing—flimsy material and a broken zipper. I've been trying to reach out via email for a week to arrange a return with free shipping for a full refund, but they only offered me a 30% refund to keep the defective bag. The customer service has been absolutely unacceptable. I deserve a full refund and free return shipping. I advise against purchasing from this company, as they are not based in Australia as claimed. This feels like a scam, and I suspect the reviews here might not be genuine.
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