Review Time
Customer service is very good. Had an issue with a wine I bought I wanted to return as I didn’t like it. Unfortunately their system was down so hadn’t heard back. They eventually contacted me and I was allowed to return the unused wine. Abi at customer service was very prompt and helpful and even sent me a little sample pack to try out. Thank you for a very professional and courteous response.
Their courier left my case of wine on the street on Saturday instead of my safe place. I contacted them on the Saturday to let them know what had happened and followed up on Monday with images of where it was (but obviously stolen as I wasn’t home!!) No response. Nothing. Absolutely shocked, I cannot imagine they gave so many customer service contacts that they cannot so much as reply in 5 days. Disgusted.
I have ordered from them for a good year - maybe more and the service varies from mediocre to poor. I foolishly agreed to a subscription service. The order was taken and on the specified date the money was taken from my account. No wine, no contact, no reply to multiple emails, no reply from their online chat, nor any response to multiple phone calls. They really should not take the money until the order is dispatched. SO i can only imagine this is a business in extreme distress, maybe it has gone bust. My last recourse will be to get onto my credit card company and see what they can do...
Easy to order, I had an issue with delivery but the customer service I received was first class and sorted my issue for me . They are a small team so please be patient with them and they do get back to you . I would like to thank Abi -customer experience Manager for the way she handled my query and most importantly the efficiency in which she resolved it.
The wines on Drinkwell.com are delicious and as a menopausal woman not wanting to indulge in too many calories also suffering from hot flushes the NO sugar is a TOP QUALITY!! My only issue is that whenever I go to re-order the site is blocked or 'cannot be found' Please sort this out!!
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