Truely awful experience at Gatwick Airport. Had spent 30 minutes previously on line reserving a hire car for arrival at Gatwick & downloading requested ID and verification documentation, etc and giving credit card details. A booking / reservation confirmation was received immediately. Having arrived at their office at Gatwick 2 weeks later at 8.30:am it was obvious that they were busy and clearly understaffed. Having been kept waiting for half an hour , I was asked for my name. When I gave it the guy behind the counter he explained that there was a shortage of cars available and they could not provide me with one. When I challenged this by saying I had a confirmation and they have had all my details and why were some customers getting a car and others not. He was quite abrupt and dismissive saying it wasn’t his fault and that customers had not returned or had returned damaged cars…… He also suggested that as I was late by 30 minutes, my car had been allocated to someone else..When I pointed out that I had not been late but had arrived exactly on time and had been kept waiting 30 minutes before I was acknowledged….he then suggested that as my car was a “pay on pick up “, as opposed to a prepaid credit card transaction , that it was my fault. I was told that if I waited for a car it would be hours away and there would be no guarantee one would arrive. I left explaining what a S- - t show the whole exercise was and to add insult to injury the 2 guys behind the counter agreed. They told me to go to the south terminal and try the other hire car companies. This is a Highly unprofessional outfit and will never use again and won’t recommend to anyone. I was left stranded and ended up having to pay a fortune on train fairs. Be warned.
Claim your business profile now and gain access to all features and respond to customer reviews.
