During my rental, I received a parking fine. When I returned the car, I informed the employee who confidently told me that Drivalia immediately pays parking fines upon receiving them, using the deductible. This was clearly misleading.In reality, the fine wasn’t paid at all. Instead, it arrived at my home in Belgium long after the rental, and because of the delay, I was obliged to pay twice the original amount. As if that wasn’t already unacceptable, I then received a letter from Drivalia’s bailiffs demanding an additional £60 “administrative fee” for handling the very fine they failed to process in the first place.The communication was atrocious, the service was nonexistent, and the entire situation was careless and irresponsible from start to finish. I left feeling taken advantage of and completely ignored as a customer.I cannot stress this enough: avoid this company. My experience was a disaster, and I wouldn’t trust them with a rental ever again.
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