Travelling in Scotland? Especially for remote areas like the Highlands or Skye — please be aware that Drivalia has only a few branches, and based on our experience, you might not receive the help you expect in a breakdown situation.Our experience with Drivalia in Scotland was extremely disappointing. After our rental car broke down on the Isle of Skye, we were left completely on our own — no transport, no assistance, no practical help to reach the nearest Drivalia branch, which was hours away. What made the situation even more upsetting was the difficulty getting hold of anyone who could help. We made more than 40 calls over two days, were passed between departments, and received conflicting information. We were simply left to sort everything out on our own. As a result, we had to pay for extra accommodation, long-distance travel and a replacement rental car, interrupting our holiday for almost three days.Drivalia maintains that this was our “choice,” which makes the situation even more frustrating. Our case is now being reviewed by the BVRLA. We will keep you posted with an update.
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