Last week I took a Mercedes from their branch at Heathrow The car was dirty, scratched and dented on most panels, some safety linked warning lights blinked on and off, the screen wash bottle was empty so I filled it - but then I discovered the washer just didn’t work! The USB port didn’t work so I couldn’t charge my phone.To make my life complete I then noticed that the tank only had fuel for an estimated 71 miles.After posting Drivalia my complaint Drivalia asked me to contact them directly so that they could address my issues. Well i did, and after 24 hours i received a bland copy and paste piece of corporate nonsense (see below), this is a dreadful firm. AVOID—————————————————————————Dear Customer, I am sorry to hear about the issues that you had with the vehicle provided. Please be assured that we appreciate you taking the time to bring this issue to our attention. We will investigate the points that you have raised and address any training / coaching needs or gaps in our service delivery internally. We operate within a culture of continuous improvement and utilize customer feedback to help us to improve our service offering. Please accept 15% off your next Drivalia booking. This can be redeemed by entering discount code AT15 when booking on the drivalia.co.uk website. Kind Regards BM
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