I hired a vehicle via the ryanair website and purchased the Thursday party insurance package for around €35. I then discovered that I would need to put down a credit card in my own name as a deposit. No problem, I didn't have one I my own name but I had over a month to sort that out. However, just to check this was indeed necessary, I emailed drivalia customer services and asked if it absolutely had to be in my name or if I could use my mothers card. I then received a telephone call from the stansted office. The young lady I spoke to was seemingly very helpful. She said that for a deposit it must be in my name however if I cancelled my third party insurance policy and purchased the drivalia insurance policy, it would be the same price and I wouldn't need to put down a credit card as there is no third party. I clarified on the call that it would definitely be the same price. She ensured me it would. I believe she even checked herself. Grand. Or so I thought. When collecting the car I was informed that drivalias insurance was actually €35 per day and I was given the choice of either coughing up or cancelling the booking. They were unable to take my mothers credit card (she was travelling with me) as she wasn't the driver. With a young child and my mother in tow, I felt trapped into purchasing the insurance which they were all too happy to accept my mothers credit card for! I have since opened a complaint and have been told that the manager listened to the call and the operative said it was €35 per day not for the full 4 days. That's blatantly a lie. The manager in question was also rude and dismissive on the day of collection I might add. I have repeatedly requested a transcript or recording of the telephone call under gdpr legislation, so that I can prove I was given incorrect information. This request has been refused and ignored repeatedly. The recording clearly exists as the manager apparently listened to it. This has been going on since September and I will be taking my complaint to an external regulator.
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