I used Manchester office. I have purchased a car rental and all insurance online but when got to the office I was charged extra 26 pounds for some extras. I was waiting for someone to collect me for 50 min at the airport and then was rushing as was late for my meetings. I told the guy that I dont want any extras and he said that will refund. I have complained and got a message that the refund was processed and will get it within 30 days. I have never received a refund and they closed the case. I used them before and every time they tried to get some extra money so avoid !!!
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