I booked through what I thought was easy jet car hire (first lesson - always book direct with a reputable car hire company in future). When I arrived at Edinburgh airport, there was no ‘Drivalia’ desk to provide help. I eventually found through another company that I needed to get a shuttle bus which took me to an industrial estate about 15 minutes drive away. There, I found a large portakabin type office. I was given a pager and told to wait in the waiting room, where I was kept waiting for 25 minutes - with two members of staff at their counter and one customer with one of them. A male with a grey goaty beard, balding, wearing glasses and with a ‘weave’ tattoo on his left forearm was THE most rude, obnoxious and unfriendly individual I have EVER dealt with; This individual spoke very abruptly, never once said the words ‘thank you’ and repeatedly gave me a look of contempt. His manner towards me as a customer was disgusting.On bringing the car to the collection point, no conversation was had; he ignored me and without saying a word, walked around the car with a clip board and so I started taking photographs of all sides of the car as he continued around it.I was given no explanation of the car’s features nor any information about it other than the fact that it had a quarter tank of fuel and that was what it had to be returned with.This individual demonstrated no customer focused skills whatsoever and another couple waiting outside commented about his rudeness and agreed with me that he should absolutely NOT be in any customer facing job. I would NEVER use Drivalia at Edinburgh again after this highly unpleasant experience. This individual was a disgrace and I pity any other customers who have the misfortune of having to deal with him in the future.
Claim your business profile now and gain access to all features and respond to customer reviews.
