The car company allows you to book to hire a car at 1pm on a Sunday in Edinburgh City Centre, but closes at 1pm... This is not communicated at the point of purchase, as most cars don't let you arrive before your booking as they won't let you have the car until your allotted time. Furthermore, the company has no customer service at this time, and gave no help or guidance. I stayed overnight to pick up the car on Monday morning instead, to which they said they have cancelled the booking (a week later I still have received no cancellation) and tried to charge me triple the amount. Crazy! The man in the shop who I spoke to was extremely rude, and had no intention of trying to help me, only scam me out of more money. Terrible. I had to find alternative arrangements, and still don't have any sign of my money being returned.
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