Avoid Drivalia Manchester – Hidden Charges & Unfair Practices -Section 75 Fraud Claim!I rented a car from Drivalia Manchester Airport and was pressured into paying an extra £350 in-branch after they refused to honour my prepaid booking. They called it an “upgrade,” but it was a forced upsell — pay or walk away. We gave away your car - no budget ones available - the usual nonsense many others have reported.To make matters worse, my credit card provider initially tried to fob me off, saying they couldn’t help because it was a chip-and-PIN payment. That isn’t true — if you’re forced to pay under duress, you can still claim protection under Section 75 of the Consumer Credit Act 1974.If this happens to you:Keep every receipt, call log and email.Use a credit card (not debit) so you’re covered under Section 75.Challenge the charge immediately after your Drivalia deposit is cleared/refunded with your card provider — even if the forced upsell was chip-and-PIN. State you were charged under duress (very important - and true!)Escalate to the Financial Ombudsman Service if your bank refuses to act.There’s a growing pattern of similar complaints at this branch — long shuttle delays, pressure tactics, and add-on charges. Consumers deserve better. Hopefully my experience (and my active Ombudsman complaint) helps others avoid the same trap.
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