We paid around £90 to rent a car for 5 days with Drivalia through rentalcars.com. We then paid around £50 or so for the accident insurance with rentalcars.com. I couldn’t find my credit card before the trip, so had only a debit card. It does state credit card, so I was a little bit anxious, but assumed we would be able to sort it out without any extra charges etc. We ended up paying £184 for insurance again, this time with Drivalia, because apparently this is what has to happen if a credit card is not provided. I would have been willing to pay the deposit amount they reserve on the credit card and then get a refund upon returning the car, but this wasn’t an option apparently, so lost £184 which was more than the total cost of renting the car. Left a very sour taste in the mouth and will now never use Drivalia again, regardless of whether this is a common policy amongst rental car companies. Very bad start to our holiday and also we had to wait around 30 mins to be picked up by the private Drivalia bus from Manchester Airport, which wasn’t ideal. Rafal on the front desk appeared to be sympathetic and said he had given us a better car and unlimited miles (We would have done less than 500 anyway) but you never really know if that’s just to sweeten us up after making us spend so much extra. Nothing against him personally, but the company policy seems to be very harsh and has insured next time we visit my family we’ll be hiring a car from one of the other companies instead.
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