Steer clear! I used Drivalia twice over the Summer on an extended European trip and I thought they were great at the time. What follows is a great example of how a company's lack of process can end up turning customers off permanently. I returned my car at Gatwick at 6am on the 17rth July before the office was open. two weeks later I noticed a 350 UKP charge to my credit card. No explanatory email and no detail provided - just a charge. Several attempts to find out what the charge was for with long wait times or no responses from the local team, eventually I was told it related to damage done to the vehicle and later was forwarded a photo. I responded with photographic evidence that the damage was present on collection but was ignored. Further correspondence/escalation resulted in contact from the "regional manager" to whom I also sent the evidence of pre-existing damage and two weeks later, despite follow up, have still not had the courtesy of a response. The website says that if the regional manager does not respond, I can 'escalate to the highest authority' but provides no way on how to do this! My only resort is to leave this review and hope that the highest authority is interested enough to respond. In response to your swift response. I am sorry that it took a 1 Star review to generate a reaction. I have already used the portal that you have indicated I use and it is through that channel that I am being ignored. I have raised it again (6th open query) as well as through the email address provided for you regional manager. Is there a more direct way to access someone with the authority and responsibility to help resolve this?
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