We had an absolutely terrible experience with Drivalia Barcelona. We placed a €440 deposit and paid for the car rental in advance, including additional insurance. When we arrived, the staff at the Barcelona office (far from the airport, in the middle of nowhere) tried to pressure us into paying for even more unnecessary insurance.When we refused, they cancelled our booking on the spot, even though they said they wouldn’t charge us and would return the money. They never did. We ended up paying for a rental we never received.The person working there was extremely rude and unprofessional. He clearly tried to take advantage of us because we were traveling with two small children and in a hurry. We waited for over 3 hours in the heat with a baby and a 3-year-old, only to leave without a car — and we even missed a wedding because of this awful service.Do yourself a favor — avoid Drivalia Barcelona at all costs. They are dishonest, unhelpful, and operate with zero empathy for customers, especially families.Don’t bother to complain since it’s impossible to return the money with their scam system!!!
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