We booked a car for our trip to Scotland in August. When we arrived at the rental desk the car that we booked, an Opel Grandland, wasn’t there. They made excuses and offered us the only other car they had available which was a Renault Clio. Much smaller and only just fitted our luggage. The branch manager promised us a partial refund of the rental price but we did not receive anything. I took it up via their complaints system when we got home. Again we were promised a refund which would be processed by their accounts office. 2 months later and still nothing.This is a horrible company to deal with and its customer service is the worse I have seen from any rental company, and I have hired lots of cars all over the UK and abroad in that time.Avoid this useless company and hire with a reputable rental company instead. Update - Drivalia have replied and told me to submit details of my complaint on their “manage my booking” page of their website. I had already done this after we got home, later in August and was told a refund would be issued, which has still not come. I submitted another complaint on 26 October about not receiving the refund. As yet no reply.Nothing so far has changed my opinion that this company is still useless and should be avoided at all costs.
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