I was charged for damage that I did not incur. After attempting to contact the Birmingham Airport location multiple times over the course of a whole month, they finally responded and refused to rectify the matter. The customer service here is absolutely abysmal and I implore anyone considering renting a car from them to look elsewhere. This isn't the first issue I had with them... in 2018, before they were Drivalia, they operated under a different name and I had a similar experience with them then. I wasn't aware of the name change and stupidly rented from them again. AVOID AT ALL COSTS!!!
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