First time using this company as wanted to save a bit of money for my 6 day car hire. Booked, paid and filled out the online form including my driving licence details to make the process at the other end quicker and because of this I thought I didn't need me driving licence. Silly me, the chap at the desk said that I can't physically give you your car without it. My fault, so back in the courtesy van back to the airport terminal and to the car hire area. Where 'without a driving licence' I hired a car for 6 days, through Europcar, just done a few online DVLA checks. How easy is that? So beware if you think that filling out all that online stuff before you go is going to make it any easier the other end, I thought I was fine. Just a few other things, the courtesy van is driven far too fast and the portacabin at the compound is filthy. But the 2 staff there had to deal with quite a few customers and a few of them where angry, but not me, I just kept a calm head to figure out on how to proceed with my holiday. They did there best to do there job under trying circumstances.
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