Drivalia is miles away from Manchester Airport. The shuttle bus, which Drivalia provides, took an hour and a half to arrive. By this time there were about ten other groups waiting so it was a struggle to get on a lots of people were left waiting for the next shuttle bus.I had paid already damage waiver in advance online, but in the office the salesman was insisting I pay hundreds of pounds extra for even more insurance. He was very passive aggressive and arrogant. I felt really uncomfortable. The whole experience made me feel like I was being scammed (even if the company is actually legit).My suggestion is to book one of the car hire companies which are based at Manchester airport such as Enterprise. It's nearer and the customer service far exceeds Drivalia's.
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