Do not hire from these people, they are absolutely dishonest. We hired a van through a Travel Broker in NZ, on pick up when paying the security deposit, the employee at Drivalia manually voided our credit card twice, refused to enter card manually, basically backing us into a corner with no alternative but to purchase extra insurance. This created major stress financially and emotionally. This is bullying in the highest degree to create another sale. Unfortunately we are stuck, we've written to our broker, who wrote to her head office, but they can't help. Our broker also written to Carjet who organised the car with Drivalia. So many layers to hide behind. All lead back to that we signed a contract at the office on pick up. As I said, we had no alternative, six of us on a road trip for 4 weeks, we needed the van that day. Rogues and robbers. Do not use them. They cost us an extra NZ $4620. The main point is their employee manually voided the transaction twice! Blackmailed us basically. UpdateWe have written many times to Drivalia, and, Carjet, that was the first thing we did.
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