Have consistently used Drivalia Heathrow over every other supplier as the service was second to none ...Up To Now .!Our Flight was delayed and it takes an average time of 40 mins to get the H2d Hoppa bus from the airport to their Depot, so you more than likely to exceed the 1 hour leeway time to collectThis happened to us ...so we were charged 250%.more than what I had booked the car for .!.Its looks now like it's a common theme with Drivalia Heathrow ..so be Warned ...give yourself at least 2 hours from your due arrival time and collection ...Play Them At Their Own Game !Made a Complaint via their online Complaints System ..Branch Manager dismissed my complaint by saying I paid the increased charge and therefore accepted the situation..so nothing to be done ! I note from other reviews that Drivalia ask anyone not happy to contact them ..Don't waste more of your time ..it'll fall on deaf ears ..Seems To be their NEW "Increasing Revenue" PolicyJust saw Drivalia replied with their standard "Sorry to hear you were not happy ..We'd like to hear from you.."They seem to be putting this up for any complaints.Well .. just to be clear .. On returning home, I filed a complaint through my Online Booking Portal .. and I got a curt reply from the OM (Office manager .. I presume)... basically .. you were over an hour late, we cancelled your booking, you accepted an "Upgrade" and paid by Card with your Pin ... so that's what they care about historic custom ...I REPEAT -IF YOU YOU INTEND BOOKING WITH DRIVALIA ...ADD AT LEAST AN HOUR TO YOUR PICK-UP TIME - THEY CAN'T CHARGE YOU FOR ARRIVING EARLY !!!PLAY THEM AT THEIR OWN GAME !
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