So the "Late arrival" policy completely sucks. My flight to Heathrow was delayed and I get termed a "no Show" because I had no chance of getting there before they closed in the evening. I didn't even know that I only had 59 minutes to pick up the car - I was still in the air at this time. Hence, I had to take a taxi home, then a taxi back (neither of which I wanted) early Saturday morning @ 7.55am to find that my car has already been re contracted out, and the only car's available were 3 times the price. Moral is don't book a car unless you are 1000% certain that you can pick it up at a specific time as, even though they have been paid, they will use you as an excuse to re-let the car. Hence I have lost my car for a week and i paid for the privilege of not getting it....
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