My flight was cancelled and I was rebooked on a later flight, which meant that I couldn’t collect the car at the allotted time.I called Drivalia, Gatwick, eight times over a four-hour period to notify them of the delay. No one answered. The main customer number was not in operation as it was a weekend.I also sent an email three and a half hours before the scheduled pick-up time, notifying them that I would be late. I received the following reply after some time:“The branch is open until midnight. i will leave a note on your booking for you to say that your flight has been cancelled and you are a new flight there would be a late fee on collection.”I asked how much this would be.Their reply: “Its within the terms and condition's of Drivalia's policy.”I asked again for the amount.They didn’t answer.I arrived slightly earlier than expected and was told that I was a no-show for my booking. I explained that I had called eight times (with a call log to prove it), had emailed them earlier and had received the answer above. (He hadn’t even checked to see if I had notified them.)It made no difference. They wouldn’t honour the booking, even with a late fee. All they could do was to rebook me. The cost was almost 600% higher than the original booking, which had already been paid, for the same car type. They brought it down after some discussion, so it was ‘only’ 265% higher than the original booking (plus the amount already prepaid of course).I contacted Green Motion and received a price for the same car category significantly lower than the cost quoted by Drivalia, even though I had no booking with them.The lesson learnt? Never hire from Drivalia. Or at least don’t be late if you do.
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