I booked a vehicle through Carjet and was given Drivalia as there agent.I realised that my train From Exeter was arriving an hour after their central Edinburgh office was closing so contacted them and was told to pick the car up from the Airport on arrival 48 hours later I was told the booking had not been changed and was offered an upgrade to a BMW 4 at a charge of an additional £330 over the money I had already paid, I declined and said I would get to the Central office for the next morning as they opened which we did and was told they didn’t have any cars but I could have a Transit Minibus at £90 per day, it’s now getting ridiculous and I thanked them for ruining our holiday and returned to the hotel.My wife had the idea of ringing as if a new customer and would you believe 3 cars were available we returned to their office and they said I could only hire a vehicle as they hadn’t been paid by carjet even though that would only happen once I had returned the car at the end of my holiday. Rental Additional £277I have contacted customer services and am awaiting a reply hoping that at least one of the hires will be refunded.The car hired to me was a 2023 Vauxhall Corsa and I had to put 2 litres of oil something you don’t expect to have to do on a hire car.
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