Very laid back and friendly service on pick up and drop off, which seemed good at the time. The branch was busy when I returned the car and nobody seemed bothered about checking it. The guy behind the desk told me there was no need for me to wait. Later, after returning home, I found a £160 charge on my credit card bill. I got in touch and was told that there was a stone chip on the windscreen - which there wasn't. Their website promises to send a damage report in such cases- they didn't. I've read some similar reviews and, like me, those customers had their own insurance and didn't buy Drivalia's. So beware if you are in the same situation. Very disappointed as the process felt refreshingly smooth and easy at the time, but I have to say it feels like I've been scammed.
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