The early part of the service was fine. The hire car was good and the pick up from BHX all went smoothly. I was then involved in a car accident in the hire vehicle. The accident was not my fault whatsoever - another car crashed into me in a car park. I stupidly didn't reduce the vehicle excess for collision damage as part of the hire and therefore had a £1500 excess which was taken by Drivalia in accordance with their hire terms. I was visiting from New Zealand and at the time of dropping the car I asked for information so that I could challenge the accident and look to reclaim the £1500. On my return to NZ I wrote emails and contacted the manager at the Birmingham depot on several occasions to try to follow up with the insurers re the accident. I never received a single response with any assistance for me to do this. They basically took my £1500 and ignored me from then on. Zero customer service.
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