I recently booked a car rental with Drivalia through Trip.com, paid in full, and received confirmation. However, when I arrived at the branch, I was told the car had already been given to someone else—even though the booking was confirmed and fully paid. Drivalia refused to offer a reasonable upgrade or alternative solution, and instead demanded me to make a completely new booking at full price without any reduction or payment offset. This is not just poor service—it’s unethical and exploitative.Drivalia’s handling of the situation was unacceptable. They showed no flexibility, no customer care, and no willingness to resolve the issue fairly. Their refusal to honor a confirmed booking and their demand for a second full payment is a clear sign of predatory business behavior.I strongly advise travelers to avoid Drivalia if you value reliability, fairness, and basic customer service. This experience has caused unnecessary stress and financial loss, and I will be escalating the matter to consumer protection agencies and media outlets to ensure others are warned.
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