Drivalia only allow 1 hour grace past your booking time! We arrived at LHR location 75 mins after our booking time, as the scheduled (every half hour) Hotel Hoppa shuttle did not come. We had to pay signficant upgrade cost to obtain vehicle. Moreover, Drivalia refused to accept the 'full protection' insurance obtained through Booking.com. (They traded upgrade cost for us paying for their full insurance)
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