If you've ever been to a developing country, this place will feel very familiar. A (rich) owner or manager has hired one competent woman, but because the owner has to give jobs to his family members, friends and assorted hangers-on, there is a whole bunch of men hanging around doing busy-work.I'm not exaggerating here: I landed at Heathrow around 11 AM, didn't get to the rental place until 1 PM, not their fault, although they did hire an incompetent shuttle company. I then had to wait until after half past 4 to drive off the lot.I agree, it was busy, but having inefficient systems in place (why do you need a copy of flight arrival and departure information?), up-selling everybody on expensive insurance and not enough staff on while accepting a shit-ton of bookings is just greedy.The car was acceptable, but of course hastily cleaned to pass cursory inspection, the windows fogged up 'cause nobody had cleaned them on the inside (for months?), the booth was filthy and their was "stuff" in the glove box.I'm sure the people working at Drivalia are trying, but if I can get a rental agreement signed and on the road in under 10 minutes in most countries, it is really disappointing that it takes over THREE AND A HALF HOURS to get the same thing done at one of the busiest airports in Europe.
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