I complained today about this company (their office in Birmingham airport) and had an insincere on line response from the office to say that they are “sorry” and I need to go to my booking and go through “manage my booking”. I did and I got no where. They charged me (debited my card) £60 for “admin fees” 2 months after I rented their car. They claimed that they received a parking ticket from PCN and they charged me the amount for forwarding their “expiation notice”. I was parking in a pub car park. I asked for photos and they said they cannot do it despite debeting my account without my consent for their “admin fees”. I note that other customers have complained about the same issue. They refused to admit that this was fake, scam and fraud. The police will be asked to investigate. I am glad that I refused to pay £1500 upfront as they asked me to do as I also note that other customers are struggling to get their money back.
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