Terrible company.I booked a car from their Heathrow hire car centre.When I arrived they said I was 15 minutes after the 59 minutes they allow as a grace period from the start of the booking - even though I had paid for the 17 days of car hire in full in advance.although they had my full details of e-mail address and phone number no one called before doing this to see where I was. Surely if you are an airport car hire company you expect and understand that CUSTOMERS are sometimes delayed. When I arrived the attitude of the staff was appalling - they just kept repeating - Terms and conditions.I book hire cars regularly on arrival at Heathrow - I would never use this company again - and would urge anyone to think twice.
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