This is a scam company – avoid at all costs. We arrived to Heathrow from Australia with 3 kids, delayed slightly just by customs and waiting for their own shuttle, and were told our booking was cancelled, charged a no-show fee, and left stranded with no help. They claimed they no longer had a car for us. As we waited for a taxi to take us to another car rental, we met other customers who were also scammed through insurance and then our taxi driver confirmed this happens regularly at this location.
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