Very Disappointed.I was offered to pay for extra coverage and paid a pre authorization amount of €400 where in normal circumstances this is kept for a temporary period until the car is returned without any damages. However, after rental was finished and the car checked at drop off and everything was in place and returned home, I received an email, to a reply for my email sent around thirty days after, to inform me that the amount I paid was kept by DRIVALIA to pay for charges and other taxes (airport tax, road tax, vat), taxes that were already paid when the car was booked online through Economy Car Rentals.Also, we experienced a car breakdown on the last day of our holiday and all the numbers that were provided in case of emergency could literally not be reached. I managed to register this breakdown through their online system and although received a confirmation and was also informed that road assistance will be on the spot within 30/45, no-one ever came after almost two hours of waiting.
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