Never again! Arrived at Drivalia LHR at 8pm last night (15/09/25) and went through a tedious uploading of Personal information online (whatever happened to personal service!). After about an hour of waiting we were told their computer system is down, so bad luck we won't be getting a car! Had to find our own way back to LHR and make other arrangements. Zero support other than suggesting the Enterprise car hire next door that was already shut. What made it worse was that we were told this computer system 'failure' is a regular occurrence!! Well, try a different system then. Absolutely disgusting service! Never again and will certainly advise all my friends about our bad experience.
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