Overall, the rental went fine, but small details really let the experience down. We booked 8am–10p, yet in the morning they called saying their system couldn’t access our booking and asked us to come after 10 Luckily, the receptionist was lovely and did her best to help, so we managed - no complaints there, she’s been amazing. The real issue is after-service. I never received my rental contract (the email had no attachment), I got no return confirmation, and eight days later my deposit is still pending. Emails were ignored, and when I called, I was told the deposit was released - but nothing changed even after 7 days calling. For me, the poor communication and lack of follow-up ruined what could have been a smooth experience Also, we rented an electrical car and they gave us a cable with a 3 port socket and no explanation, as if we will go home charge the car in our living room lol wasted 1hr to figure out what to do and where else to go charge the car. EDIT: someone is probably copy/pasting review answers for “bad” and “good” review lol. But don’t get tricked they tell you to email them to investigate the matter but they are just ghosting. Someone’s probably paid 1hr every morning to copy/paste lmao
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