A lovely team ...last few hires dealt with Ici ...but she wasn't around for this occasion so dealt with Marshall..awesome service ..have read some of the poor reviews and sadly these are usually down to not being prepared ..not reading full terms and conditions before turning up..and let's face it..the hire charges are cheap so of course they gonna want to upsell and of course they gonna make sure you're properly covered..cos it means they are..doesn't really make sense for them to let you drive away with a 25K car for £30 a day hire charge ...but if you are prepared with everything..and accept they just doing their job ..because im sure if they weren't thorough and cars got written off without appropriate covers in place they wouldn't be in a job .. it seems a really hectic pressure job ...I wouldn't want it ...but the team at Edinburgh airport are friendly approachable and I have only witnessed polite behaviour...and i praise them up even though my first hire meant I had to pay the daily insurance charge but only because I'd not read everything properly...so wasn't their fault...but mine..my best advice is be prepared for a wait..it gets busy and they have to cross t's and dot i's to ensure they've covered the expensive cars they are letting go for silly money..I'm prepared now with hires...no nasty surprises or charges..but if there was it'd be because I'd missed something ...read the terms and conditions ..they really are nice people doing a not so nice job the best way they can...and thanks Marshall you've taken crown from Ici ..for now !!!
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